Britestone Farm - Privacy Policy
Last Updated: May 5, 2025
Britestone Farm ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our customers and website users ("you") when you visit our website (www.britestone.ca) (the "Website"), purchase our products, or otherwise interact with us.
By using our Website or providing us with your personal information, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
1. What Information We Collect
We may collect two types of information:
Personal Information and Non-Personal Information.
Personal Information: This is information that identifies you as an individual or relates to an identifiable individual.
This may include:
Contact Information: Name, email address, phone number, delivery address, and billing address.
Account Information: Username, password (stored securely), order history.
Payment Information: Credit card details or other payment information (typically processed securely by third-party payment processors; we generally do not store full credit card numbers).
Communication Information: Records of your correspondence with us (emails, chat logs, phone call notes).
Order Details: Information about the products you purchase.Non-Personal Information: This is information that does not directly identify you.
This may include:
Website Usage Data: Information about how you interact with our Website, such as IP address, browser type, operating system, pages visited, time spent on pages, referring website addresses, and clickstream data. This is often collected using cookies and similar technologies.
Aggregated Data: Information that has been combined and anonymized such that it can no longer be used to identify any individual.
2. How We Collect Information
We collect information in several ways:
Directly From You: When you create an account, place an order, subscribe to our newsletter, contact customer service, participate in surveys or contests, or otherwise provide information directly to us.
Automatically Through the Website: When you browse our Website, we may automatically collect Non-Personal Information using cookies, web beacons, and other tracking technologies. (See Section 8: Cookies and Tracking Technologies).
From Third Parties: We may occasionally receive information from third-party sources, such as payment processors confirming transaction details.
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Services: Process your orders, manage your account, facilitate deliveries or pick-ups, process payments, and provide customer support.
To Communicate With You: Send order confirmations, delivery updates, respond to inquiries, send newsletters or marketing communications (where you have consented), and inform you about changes to our terms, conditions, or policies.
To Improve Our Website and Services: Analyze website usage trends, understand customer preferences, improve website functionality, enhance product offerings, and personalize your experience.
For Marketing and Promotions: Inform you about products, services, sales, or promotions that may be of interest to you (you can opt-out at any time).
For Legal and Security Purposes: Comply with applicable laws and regulations, prevent fraud, protect the security of our Website and business operations, and enforce our Terms and Conditions.
4. Information Sharing and Disclosure
We do not sell your Personal Information. We may share your information only in the following circumstances:
Third-Party Service Providers: We may share information with trusted third-party companies that perform services on our behalf, such as payment processing, order fulfillment, delivery services, website hosting, data analysis, email delivery, and marketing assistance. These providers are only given the information necessary to perform their specific functions and are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users or the public, or protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.With Your Consent: We may share your information for other purposes with your explicit consent.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, use, alteration, or disclosure. We use secure socket layer (SSL) technology for transmitting sensitive information like payment details. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as necessary to resolve disputes and enforce our agreements. When your information is no longer needed, we will securely destroy or anonymize it.
7. Your Privacy Rights
Under Canadian privacy laws (including PIPEDA), you have certain rights regarding your Personal Information:
Right to Access: You have the right to request access to the Personal Information we hold about you.
Right to Correction: You have the right to request correction of any inaccurate or incomplete Personal Information we hold about you.
Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time (though this will not affect the lawfulness of processing based on consent before its withdrawal). You can typically withdraw consent for marketing emails by using the "unsubscribe" link in the email.
To exercise these rights, please contact us using the information provided in Section 12. We may need to verify your identity before processing your request.
8. Cookies and Tracking Technologies
Our Website uses cookies (small text files placed on your device) and similar technologies (like web beacons or pixels) to enhance user experience, analyze website traffic, personalize content, and potentially assist with advertising efforts. These technologies help us understand user behaviour, remember preferences, and improve our Website. You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Website.
9. Third-Party Links
Our Website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our Website and services are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child without verification of parental consent, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Britestone Farm
Attn: Privacy Officer
