Britestone Farm - Terms and Conditions
Last Updated: May 5, 2025
Welcome to Britestone Farm (www.britestone.ca). These Terms and Conditions ("Terms") govern your access to and use of our website, including any content, functionality, and services offered on or through www.britestone.ca (the "Website"), and the purchase of products from Britestone Farm ("Company," "we," "us," or "our").
Please read these Terms carefully before you start to use the Website or place an order.
By using the Website, you agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy (www.britestone.ca/privacy), incorporated herein by reference. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Website.
1. Definitions
"User," "You," "Your": Refers to any individual accessing or using the Website, including customers placing orders.
"Products": Refers to all goods offered for sale on the Website, including but not limited to beef, chicken, pork, eggs, produce, and other farm goods.
"Content": Refers to all text, graphics, images, logos, video, audio, software, and other material on the Website.
2. Use of the Website
Eligibility: You must be at least the age of majority in your province or territory of residence to use this Website and place orders.Permitted Use: You are granted a limited license to access and make personal, non-commercial use of this Website. You agree not to misuse the Website or its Content. Prohibited activities include, but are not limited to: modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any Content; using data mining, robots, or similar data gathering and extraction tools; or attempting to interfere with the proper working of the Website.
Accuracy of Information: While we strive to provide accurate information, we do not warrant that Content, Product descriptions, or pricing on the Website is accurate, complete, reliable, current, or error-free.
3. Account Registration
To access certain features or place orders, you may be required to create an account.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Product Information, Orders, and Acceptance
Product Descriptions: We endeavour to describe and display our Products accurately. However, due to the nature of farm products, variations in weight, size, colour, marbling, and cut are inherent and should be expected. All weights provided are approximate unless stated otherwise.
Availability: All Products are offered subject to availability. We reserve the right to limit quantities, discontinue Products, or change specifications without prior notice.
Order Placement: Placing an item in your cart does not reserve it. An order is considered placed only upon completion of the checkout process and receipt of an order confirmation email from us.
Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your payment method has been charged. If your payment method has already been charged and your order is cancelled, we will issue a credit to your payment method account in the amount of the charge.
Deposits: For certain Products (e.g., bulk beef shares), a non-refundable deposit may be required to secure your order. The specific terms of the deposit will be outlined on the relevant Product page.
5. Pricing and Payment
Pricing: All prices are listed in Canadian Dollars (CAD) unless otherwise specified. Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed.
Taxes: Applicable taxes (GST/PST/HST) will be added to your order total based on the shipping/delivery address and relevant provincial/federal tax laws.
Payment Methods: We accept payment via the methods indicated during the checkout process (e.g., Credit Card, Interac e-Transfer). You represent and warrant that you have the legal right to use any payment method(s) utilized in connection with any transaction.
Payment Security: We utilize secure payment processing services. However, we cannot guarantee the security of data transmitted over the internet.
6. Delivery and Pick-Up
Delivery Areas & Schedule: We offer delivery to specific areas on designated schedules. Please refer to our delivery information page www.britestone.ca/delivery for current details, fees, and minimum order requirements. We reserve the right to change delivery areas, schedules, and fees at any time.
Customer Responsibility: It is your responsibility to ensure someone is available to receive the delivery during the scheduled window or that a suitable, insulated cooler is left in a visible, accessible, and secure location (protected from weather and pests) for our driver to place your order.
Transfer of Risk: Risk of loss and title for Products pass to you upon delivery to the specified address or upon pick-up by you or your designated representative. Britestone Farm is not responsible for product spoilage, damage, or theft after delivery or pick-up is completed.
Pick-Up: If depot pick-up options are offered, specific procedures, locations, times, and any applicable fees will be communicated during the order process or separately.
7. Returns, Refunds, and Cancellations
Perishable Goods: Due to the perishable nature of our Products, all sales are generally final upon delivery or pick-up. We cannot accept returns or offer refunds for Products based on customer preference, ordering errors, or improper handling/storage after receipt.
Exceptions: We will consider refunds or replacements only in cases where the Product received is demonstrably incorrect (wrong item shipped) or confirmed by us to be defective upon delivery/pick-up, provided you notify us within 24 hours of receipt with photographic evidence. Our liability is strictly limited to the replacement of the specific item or refund of its purchase price.
Order Cancellations: Cancellation policies may vary depending on the Product (especially for bulk orders requiring deposits). Please contact us as soon as possible if you need to request a cancellation. Deposits for bulk orders are typically non-refundable.
8. Intellectual Property
All Content included on the Website is the property of Britestone Farm or its content suppliers and is protected by Canadian and international copyright laws. The Britestone Farm name, logo, and related marks are trademarks of Britestone Farm. You may not use such marks without our prior written permission.
9. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy here www.britestone.ca/privacy.
10. Disclaimer of Warranties
Except as may be expressly provided otherwise in writing by Britestone Farm, the Website, its Content, and all Products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. (Please also refer to our separate General Disclaimer www.britestone.ca/disclaimer).
11. Limitation of Liability
To the fullest extent permitted by applicable law, Britestone Farm, its owners, employees, affiliates, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Website or Products; (b) any conduct or content of any third party on the Website; (c) any content obtained from the Website; or (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage. Our maximum liability for any claim arising from the purchase of Products shall not exceed the purchase price paid for the specific Product giving rise to the claim.
12. Indemnification
You agree to defend, indemnify, and hold harmless Britestone Farm, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, any use of the Website's Content, services, and Products other than as expressly authorized in these Terms.
13. Governing Law and Dispute Resolution
These Terms and any dispute or claim arising out of, or related to them, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of [Choose One: Alberta or British Columbia, ideally where your primary operations/head office is] and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal courts of Canada or the courts of the Province of Alberta, located in the city of Calgary.
14. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to revise and update these Terms from time to time. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Britestone Farm
